One-Year Free Warranty

MOISPARK offers a comprehensive warranty on all products we sell. Therefore, all products are covered by a one-year warranty from the date of receipt of the original order, covering manufacturing defects.

For repairs not covered by the one-year warranty, we will first provide the customer with a quote and proceed with the repair only after obtaining the customer's consent.

Warranty Terms

1. The customer is responsible for the shipping costs of returning the product to MOISPARK.

2. The customer should ensure the product is properly packaged before returning it. MOISPARK is not responsible for any lost or stolen items.

3. Customers must use traceable shipping methods when returning products. Untraceable packages will not be processed.

4. MOISPARK reserves the right to cancel the warranty for any item that, after assessment by our jewelry professionals, is found to have been altered, misused, or damaged beyond the "normal wear and tear" range.

5. If a synthetic diamond falls out due to bent, snagged, or worn prong settings, but not due to normal wear or other damage; (please return the synthetic diamond and the product together for repair). The manufacturer's warranty and free services mentioned above apply only to the original purchaser of the product from MOISPARK. Any maintenance, repair, resizing, or other service performed by personnel other than MOISPARK will void the manufacturer's warranty.

The following are some common jewelry issues that are not manufacturing defects:

・ Discoloration due to contact with chemicals, cosmetics, pool water, hot tub water, or bath water.

・ Prong settings and precious metals will typically show wear over time and may require "reinforcement" or repair; these are normal wear and tear.

・ Gemstones falling out due to bent, hooked, or worn prong settings (caused by normal wear and tear or other damage).

How to submit a warranty report:

Please send an email to cyzfz888@gmail.com, including:

Your name and order number or email address

Clear photos of the product from various angles

A brief description of the service you require

After you review your order, our team will guide you through the next steps.